Intuitive Information Interfaces Inc.

Base salary range for this position is $35,000-$45,000 dependent upon experience and education.

Visual-Eyes® is the premiere practice management software of the eye care industry in Canada. Founded in 1996, we have grown to over 300 clinics across Canada and are looking for a highly skilled and experienced Corporate Trainer to join our team.

Reporting to the Training Manager, and based in Red Deer, Alberta, the main focus of this role is to train new and existing clients in Visual-Eyes software. The successful candidate will be required to travel extensively across Canada or approximately 80% of the time.

Visual-Eyes offers a relaxed corporate atmosphere and each member of our team is a highly driven and innovative person, looking to do what's best for our clients. We enjoy several staff and family events each year, encourage a good work life balance, offer profit sharing, group RSP's, and health benefits.

Primary Duties:

Train clients across Canada on Visual-Eyes, both remotely and on site
Install and configure Visual-Eyes in clients’ office
Consult with clients to optimize their practice performance
Post implementation support
Assist clients with hardware, software or operating system problems as they relate to our program
Arrange courtesy visits to clients, and travel to trade shows as a representative of Visual-Eyes
Assisting development in the testing and debugging of software and make recommendations for upgrades and new features
Basic networking may be required, as well as installation of peripheral devices
Internal training of new team members
Work with clients and their other vendors (IT Professionals, Equipment Representatives, etc), to determine best course of action for installs and maintenance.
Configure Visual-Eyes to interface with optometric peripheral devices
Work with sales staff to organize training and review sales quotes

Supplemental Responsibilities:

Assist Training Manager in conducting individual, and group training sessions. Develop training curricula; formulate or reviews training outlines, and determine appropriate instructional methodologies and formats
Assists Training Manager in the development and preparation of Training Manuals and instructional materials, quizzes and job aids from reference tools appropriate to specific program objectives.
Responsible for implementation and evaluation of training program designed to track performance and identify quality opportunities.
Respond to inquiries and resolve problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and communication training issues.
Assists Operations with their communication-related concerns and conducts necessary TNA, call monitoring, coaching, and refresher training.

Requirements:

This position requires approximately 80% of the time travel across Canada, please do not apply if you are unable to travel extensively
Candidate must possess at least a Bachelor's/College Degree
At least 2 year(s) of working experience in software training
Must have excellent oral & written English, business and technical writing skills
Must be proficient in MS Excel, MS Word, Microsoft PowerPoint.
Experience as project head or team member a plus
Must be able to problem solve and develop better methods to operate training classes
Medical or Optometry industry experience an asset

Core Skills:

Strong Communication Skills (written and verbal)
Strong Analytical Skills
Ability to work independently and multitask
Strong organizational skills
Ability to manage varied groups of people
Ability to travel extensively

Technical Qualifications:

Windows XP/Vista/Windows 7. Familiarity with Server 2003+, 2008, and 2011an asset
Familiar with hardware, network and printer troubleshooting