With TeamViewer we can remotely control any PC anywhere on the Internet. No installation is required, just run the application and connect - even through tight firewalls. Steps: Click the TeamViewer Box to the right Run/Open when prompted A box will pop up on your desktop. Within you will see both a 'Your ID' and 'Password' Provide both the ID and password to your Visual Eyes Support Technician.. Once connected, your Visual Eyes Support Specialist will have access to your computer. Download TeamViewer

Below is the software we used previously for remote assistance. In the event that our new remote software is not functioning properly, you may download VE VNC in order to connect with us. Steps: Click the image to the right (Large Eye) Run/Open when prompted If and when you get prompted for the program to be run again please click Run A list of channels will be displayed. Click channel provided from a Technical Assistant at SOTH (403) 314 1322 *Note if a channel has been selected without prior notice to the Technical Assistant the remote connection request will be declined due to security reasons