Assistance is available Monday to Friday, 9:00 a.m. to 6:00 p.m Mountain Time
Phone:(403) 314-1322
Email:
Cell: (403) 598-9918
emergencies only
In the event of an EMERGENCY, the office and cell phone is available for 24 hour support.
It is important to ensure a proper data backup procedure
is in place. In case of system failures, this back up is very
critical. Not only should a regular back up be done, it
should also be verified. If you require assistance with
implementing a back up procedure, contact our office.
Jim Picornell of Big Byte Inc. offers data backup services and emergency support to many of our clients.
Phone: (604) 689-4164
Cell: (604) 839-4164
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Online Forum
Usage and Help
Follow this link to view the online forums.
Anyone can browse the topics and read postings. To post messages and
participate in discussions, you will need to become a Registered User.
Simply click on the "Register" icon
on the top right portion of the initial screen, and follow the instructions. You need only provide a username, contact email address, and
a password. Within a few days, you will receive a email confirming your status, and you will be able to login to the forum and begin posting messages.
If you encounter any techinical difficulties, please email the
or contact our office during regular business hours.
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Bulletins
All linked documents
on this page are in PDF format, which requires Acrobat
Reader.
Alberta Health Care & H-Link
As of March 15, 2006, Alberta Health Care has disconnected dial-up access
to the old H-Link submission portal. The new portal, We11net, is fully functional. If you do not have access to the new portal,
please call IBM's We11net Support Line 1-877-931-1638. If problems persist, do not hesitate to call us for assistance.
The H-Link project
has undergone major changes that will change
how you submit your claims and retrieve your remittances. These changes
require clients to apply for access to We//net, and have internet
access in their office.
This change will not require a Visual-Eyes® update.
We have prepared a technical
support bulletin which will summarizes the process of converting
to the new system, and using it to transmit your claims. This bulletin
has been sent out to all of our Alberta clients, and is posted here
for your reference. We will be providing more information here as the
details become available.
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MSP and Teleplan-DOS
As of March 1, 2005,
the BC Medical Association will no longer accept MSP claims through Teleplan-DOS, and all clinics will
have to use Teleplan4, the web-based billing submission system.
This change does not require a Visual-Eyes® update.
However, we have prepared a technical support
bulletin, which has been sent to all of our British Columbia clients.
For your reference and usage, we are also providing the Converting
to Teleplan4 Letter from the British Columbia ministry of Health,
as well as the Switching
to Teleplan4 Brochure.
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OHIP De-insurance
OHIP has de-insured
patients between the ages of 20-64, effective November, 2004.
We have prepared a document about Dealing
with De-insurance, which will guide you through the
process of making the appropriate changes to Visual-Eyes®,
and using Visual-Eyes® after de-insurance takes effect.
These changes do require a Visual-Eyes® update. To obtain
this update, please contact our office.
For your reference and usage, we are also providing the Official
Bulletin regarding De-insurance from the Ontario Government, as
well as the form to Request
a Major Eye Examination.
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Windows XP Service Pack 2
Windows XP Service
Pack 2 (SP2) is not to be casually installed on the office server.
Please have an IT Professional install and configure it, as it can cause
intermittent Visual-Eyes client connections. This is only a concern
for clinics using Windows XP Home or Professional as their
server machine.
For further information, please refer to the Tech
Republic Windows XP SP2 Article, and the supporting Internet
Storm XP SP2 Summary.
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